• What are my Hardware/Software requirements?
  
  

• You will need a personal computer, a web browser with 128-bit encryption and access to the Internet. Your computer must be able to accept cookies and running a java compatible browser. You are responsible for the installation, maintenance and operation of your home computer, modem and software. We will not be responsible for any errors or failures involving any telephone service, Internet service, software installation or malfunctions of your home computer and related equipment.

• Can I transfer funds through DataNet?

• Yes, you have three options for moving funds from your account(s).

• Transfer Funds – This section allows you to transfer funds between your sub-account under the same account number, and also to transfer from your sub-account to another account on which you are a joint signer. Transfers are posted immediately unless you specify for the transfer to be made at a later date.

• Withdrawal by Check – This section allows you to request a check to be withdrawn from one of your accounts and sent to you at your current mailing address. Checks will be mailed to you on the following business day.

• Bill Pay – You are able to schedule bills for payment to a list of pre-authorized payees. You must schedule the amount and frequency of payments before they can be made.

• I sent an email several days ago and never received a response. Why?

• If you send a message within DataNet, we attempt to respond to your message on the same day it is received. You will find the responses when you log into DataNet. You will find a "Go to Messages" link on the Accounts page. Click on the link to view your messages. You should periodically check your messages in this location, as it may contain important information regarding your accounts and transactions, as well as responses to questions you may have sent. If you would like us to respond to you via regular email, please indicate so in your message and be sure to include your correct email address.

Pay all your business and personal bills online with Kern Schools Federal Credit Union's DataNet banking and Bill Pay service.

Pay any individual or company in the U.S. you would normally pay - your credit card company, phone company or even your doctor - anytime, at your convenience.

Create a payee list. You only have to enter the payee information once; we'll store your Bill Pay list for you. To avoid delays in sending your payment, please make sure to enter the Payee Information correctly. DataNet/Bill Pay will match your entry against the system database to determine an approximate length of time for delivery of ACH or check payments. Check back in a couple of days to view the suggested delivery date and verify the Payee information.

Schedule payments in advance. Easily set up recurring payments.

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• How much does it cost?

  • DataNet users have FREE access to Bill Pay services. To find out more about Bill Pay, stop by your nearest branch or call us at (661) 833-7900 or from outside Bakersfield call (800) 221-3311.

• How does it work?

  • Add New Payee

  • Once payee is added, choose to make a one-time payment or set up recurring payments.

• How do I know if the payee is electronic?

  • The address field will read: "ELECTRONIC PAYMENT DELIVERY" or "ELECTRONIC."

• Who can I pay with your service?

  • Anyone within the United States of America.

• How do I edit a payee address or account number?

  • Go to View/Edit Payees and click on the payee you wish to make changes to.

• I have two checking accounts, which account will the bill be paid from?

  • From the Bill Pay menu, you may select the default account that all your bills will be paid from.

• Can I pay bills from a Share account, Money Market or Line of Credit?

  • No, you are not able to pay bills from your share account, money market, or line of credit.

• Will my Overdraft Protection work for Bill Payments?

  • No, the money will need to be available in the account that the payment is scheduled to be deducted from.

• Does Bill Pay make payments when there are insufficient funds?

  • No. This will be noted as an exception record and the payment will not be made. An email will be automatically sent to you within DataNet by Bill Pay.

• How often does Bill Pay process payments?

  • Bill Pay processes payments once daily, excluding Saturday, Sunday.

• What time of day are payments deducted from my account?

  • Payments are deducted between 5:30 a.m. and 7 a.m. Monday – Friday.

• What methods does Bill Pay use to send payments?

  • Paper-based payments are sent through the USPS national mail system and electronic payments are sent through an electronic delivery system. Bill Pay can only pay vendors who are located within the United States.

• How long do payments take to get to the payee?

  • Depending on the payment method it could be between 2 and 10 working days. If you go into View/Edit Payees it will give you an approximate Number of Business Days to Deliver for each payee.

• My payment didn’t arrive. What do I do?

  • If your payment is not posted by the payee, it could be due to several different things. Use our "Contact Us" link within DataNet to send us a secure e-mail detailing the problem. Once we receive your message, we will research the problem and reply. If the payment is not posted due to an error on our part, we will arrange to cover any late fees.

• Can I choose the payment method?

  • No. If electronic payment is available it will be indicated in the payees address window in Bill Pay.

• Who should I contact if I have a payment inquiry?

  • Use our "Contact Us" link within DataNet to send us a secure email detailing your inquiry.

• What happens if I don't use Bill Pay?

  • As long as you do not setup a Payee, your account will not be activated. However, if you setup a payee, your account will become active. You can cancel your Bill Pay service by email from within DataNet at any time.

• Why hasn’t my payment posted, it’s been six days?

  • It can take from two to ten business days for the payee to receive your payment, depending on the payment method (electronic transfer or check). How long the payment takes to post will vary by payee. Each payee has its own policies and procedure for processing and posting payments.

• What if my payment is not posted by the payee? Who pays any late fees?

  • If your payment is not posted by the payee it could be due to several different things. Use our "Contact Us" link within DataNet to send us a secure email detailing your problem. Once we receive your message, we will research the problem and reply. If the payment is not posted due to an error on our part, we will arrange to cover any late fees.